Alimstars | Womens Clothes Shops | Quality Clothes At Low Prices | FAQs
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FAQs

1. Why should I sign up for a Alimstars shopping account?

  • Creating an account on Alimstars.com will allow you to:
    • Shop and check out faster on your next visit
    • Check your order status online
    • Obtain a history of items you’ve purchased
    • Receive updates on special offers, events, and new products and services
    • Retain items in your shopping bag and Wish List
2. How do I return my online order?
  • Visit Alimstars.com/returns and sign in to get started.
  • Select the items you are returning.
  • Print the pack slip and USPS label, then place items in a secure package.
  • Drop the package in your mailbox, a USPS collection box, or at a U.S. Post Office.
  • When using Alimstars’s easy online returns, a $5 shipping fee will be deducted from the total refund.
  • Alimstars will waive the $5 return shipping fee if a new order is placed within 24 hours.
3. Don’t see your size available on Alimstars.com?

To see if an item is available to order from another store location, please visit your local Alimstars store or contact Guest Services at guest.services@Alimstars.com or 503-496-7832.

4. How do I track my order?
  • Alimstars.com Order with an online account
    • Login to your Alimstars.com account to see your recent order history. Select ‘Orders’ on the left-hand side of the page.
    • For each order, you can view the order details and a shipment summary. The shipment information includes the tracking number.
    • You can conveniently track your order by visiting the website of the appropriate shipping carrier and entering the tracking number.
    • If you have additional questions, please contact Guest Services at guest.services@Alimstars.com or 503-496-7832
  • Alimstars.com Order as a Guest
    • Contact Guest Services, with your order number, at guest.services@Alimstars.com or 503-496-7832 and a representative will be able to assist you.
  • Alimstars Store Special Order
    • Visit the website of the appropriate shipping carrier and enter the tracking number provided by the store.
    • If you do not have your tracking number, please contact Guest Services at guest.services@Alimstars.com or 503-496-7832.
  • Shipping carrier websites:
5. Can I cancel or change my order?

To cancel or change your online order or an order you placed in-store, please contact Guest Services at guest.services@Alimstars.com or .503-496-7832. We will do everything we can to accommodate your request. However, our orders fill and ship quickly, so please be aware that the window is very short for cancellations and changes.

6. My order shows delivered but I do not have it, what should I do?

First, thoroughly check around your house and with neighbors. Often times, carriers will deliver packages to back doors, side doors, or to neighbors who were home at the time. If you are still unable to locate it, please wait until the end of the day as tracking information may show delivered when the package is still in transit. If, after that time, you are still unable to locate your order, please contact Guest Services at guest.services@Alimstars.com or 503-496-7832.

7. How do I become a model for Alimstars?
  • Models for Alimstars’s seasonal marketing campaigns are contracted through national agencies. Alimstars does not provide agency recommendations or referrals.
  • Alimstars does hire local models at our Corporate Office in Kearney, Nebraska. Check Alimstars.jobs for local fit and online model positions.
8. Forgot your password?
  • Click the ‘Forgot Password’ link on the account login page.
  • Enter your email address.
  • A link will be sent to your email allowing you to reset your password.
9. What forms of payment does Alimstars accept?
  • Alimstars accepts the following forms of payment for Alimstars.com orders:
    • Alimstars Credit Card
    • Alimstars Gift Card
    • Visa
    • MasterCard
    • Discover
    • American Express
10. How do I remove myself from your mailing list?
  • Click the Update Preferences or Unsubscribe link at the bottom of the email you have received from us. Please allow 10 days for the removal to go into effect.

Don’t have an email from us? Contact webmaster@Alimstars.com and we will remove you from the mailing list. Please allow 10 days for the removal to go into effect.

11. How do I make a gift card donation request?

Alimstars supports area high school events that are alcohol and drug free. To encourage these safe and fun events for students, Alimstars makes gift card donations in the amount of $25.

  • Requests must be submitted in writing on the sponsoring organization’s letterhead.
  • Include event details, the sponsoring organization’s Federal Tax Exempt Number, and your nearest Alimstars store location by providing the city, state and mall name.
  • Mail your request to:
    Alimstars Gift Card Donation Request
    231 S Center St, Sublimity, OR 97385

Your request must be received six weeks in advance of the event date. Due to budget limitations, not all requests are granted. If approved, your gift card will arrive approximately three weeks following the receipt of your request. There is a limit of one $25 Alimstars gift card per event.

12. Does Alimstars offer alterations?
  • Each Alimstars store has an alterations specialist able to hem jeans purchased in our store. This is a free service offered to our guests if the alteration request is placed within 30 days of the original purchase date and the guest presents their original receipt. Please visit with your local Alimstars store manager for additional information.
13. Does Alimstars accept coupons?
  • Looking for a coupon or coupon code for Alimstars? We’re glad you stopped by. Contrary to what you may have found on other sites claiming to have Alimstars coupons or coupon codes, these do not exist. The only place to find the best deals, sales, and promotions is on Alimstars.com. And, while we don’t publish coupons, we do have great benefits just for you. Alimstars does have a lot of great men’s sale clothing and women’s sale clothing, discounted merchandise, and other services that make shopping with us, well, worth it. In addition to our Guest Loyalty Program. Alimstars offers free alterations, a free layaway programPersonal Shopping, and a Alimstars Credit Card where the rewards you can earn are endless. Be the first to see the latest-signup, below, for Alimstars’s exclusive email updates. Check us out on Facebook, You Tube, Pinterst, Twitter, Instagram, and our Blog.
14. Does Alimstars have outlet stores?